Welcome to StreetFix SA (Currently open to uMnambithi Residents Only)
Help improve YOUR neighborhood by reporting infrastructure issues like potholes, broken streetlights, and more in your local area. We forward your reports directly to your municipality, creating public accountability and transparency to ensure issues get addressed.
📌 How it works: Report issues in your area → We forward to the municipality → Public tracking ensures accountability. We don't fix issues ourselves – we're an independent platform that ensures your local concerns reach the right departments.
🏘️ Focus Local: Report issues in YOUR street, YOUR suburb, YOUR community. When neighbors report problems, municipalities pay attention and act faster!
📢 Announcements
⚠️ Important: We Are NOT a Municipality
StreetFix SA is an independent platform. We collect and forward your reports to the relevant municipal departments, but we do NOT fix the issues ourselves. The municipalities are responsible for addressing and resolving the reported problems.
Please be patient - resolution times depend on the municipality's schedule and resources.
🎉 New Feature: Confirm and Verify Your Fix !
You can now Verify and Confirm when your reported issue has been fixed.Simply put in your email and confirm the fix!
Posted: November 6, 2025
🏘️ Service Notice
Currently serving uMnambithi/Ladysmith residents only. We forward all reports to Alfred Duma Municipality in batches every 7 days. Expansion to other municipalities coming soon!
Posted: November 1, 2025
🕳️
Report Potholes
Let us know about dangerous potholes in your area.
💡
Fix Streetlights
COMING SOON
🗑️
Clean Up
COMING SOON
⚡
Electricity Issues
COMING SOON
💧
Water Leak
COMING SOON
🚽
Sewage Leak
COMING SOON
Report an Issue
Notice: This reporting service is currently only available to uMnambithi/Ladysmith residents. Reports from other areas will not be processed.
📝 Important: Save Your Reference Number!
After submitting your report, you'll receive a reference number (e.g., #67). Write it down or take a screenshot! You'll need this number to search for your report on the Status page and verify when it's fixed.
Issue Status
🔍 Find Your Report
💡 Tip: Use your reference number (e.g., #67) for fastest results
How to find your report:
• Type your reference number in the search box (shown when you submitted)
• Search by your street address or location
• Use the filters below to narrow results by municipality, status, or issue type
Filter Reports
Total Reports: 0
Resolved: 0
Showing: 0
No reports found. Try adjusting your search or filters.
This is a modal message!
Privacy Policy
Our Commitment to Privacy
At StreetFix SA, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you use our service.
Last updated: August 2025
Information We Collect
When you submit a report, we may collect:
Your name (unless you choose to report anonymously)
Email address
Location details related to the reported issue
Photos you upload
Issue descriptions and details
We only collect information that is necessary to process your reports and keep you updated on their status.
How We Use Your Information
The information you provide is used to:
Process and respond to your reports
Share relevant details with local authorities responsible for repairs
Keep you updated on the status of your reports
Improve our services and reporting system
Generate anonymous statistics about reported issues
Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access,
alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
If you choose to report anonymously, we will not collect or store your name with the report.
Sharing Your Information
To address the issues you report, we may share relevant details with local government departments,
maintenance teams, or other authorities responsible for repairs. We will not sell or rent your personal
information to third parties for marketing purposes.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information,
please contact us at TO BE CONFIRMED EMAIL.
Contact Us
Contact Information
Email
yusuf@streetfixsa.co.za
Phone
081 375 1078
Address
uMnambithi Municipality
PO BOX 251
Ladysmith, KwaZulu-Natal 3370
Office Hours
Monday - Friday:8:00 AM - 4:30 PM
Saturday:8:00 AM - 12:00 PM
Sunday & Public Holidays:Closed
Help & FAQ
How to Submit a Report
Start a report
Click the "Start Reporting" button on the home page or the "Report" link in the navigation menu.
Choose an issue type
Select the type of problem from the dropdown menu (pothole, broken streetlight, water leak, etc.)
Add a description
Provide details about the issue to help maintenance teams understand the problem.
Mark the location
Click on the map to pinpoint the exact location of the issue, or search for an address.
Add your contact details
Enter your name and email (you can choose to report anonymously if preferred).
Upload a photo (optional)
If available, add a photo of the issue to help with assessment.
Submit your report
Click the "Submit" button to send your report to the maintenance teams.
Frequently Asked Questions
How do I check the status of my report?
Click on "Status" in the navigation menu to see all submitted reports and their current status.
Can I submit a report anonymously?
Yes, check the "Report as anonymous" box when submitting your report. We'll still need your email for updates, but your name won't be displayed.
How long does it take to fix an issue?
Resolution times vary depending on the type and severity of the issue. After submission, your report is reviewed by our team and sent to the relevant municipalities who then view the problem after which the status is updated when they.We are not part of the municipality we only submit the report to them.
Will I receive updates about my report?
No, we do not provide updates via email. You can check the status of your report at any time by clicking on "Status" in the navigation menu.
Why is the map not showing on the report page?
Try refreshing the page. If the problem persists, make sure you have a stable internet connection and that your browser allows location access.
How do I report an emergency situation?
For urgent emergencies (such as major water main breaks or downed power lines), please call your Municipality's emergency hotline while also submitting a report through this system.
Do I need to create an account to submit a report?
No, you don't need to create an account. Simply provide your email address so we can send you updates about your report.
Is this service only for Ladysmith residents?
Yes, currently StreetFix SA is a pilot project for the uMnambithi-Ladysmith municipal area only. We plan to expand to other regions in the future.
What happens after I submit a report?
Your report is reviewed by our team, and forwarded to the relevant municipal department. The department will then take appropriate action based on the nature of the report.
Tips for Effective Reporting
Be as specific as possible in your description
Include landmarks in your description to help locate the issue
Add a clear photo that shows the problem
Double-check that the map marker is placed in the exact location
If reporting a water leak, try to indicate if it's a small leak or major break
For electrical issues, mention if it affects multiple homes or businesses
About StreetFix SA
StreetFix SA is a community-driven initiative designed to improve municipal service delivery in the uMnambithi-Ladysmith area. Our platform allows residents to report infrastructure issues directly to the responsible departments.
Key features of our service:
Easy-to-use reporting system
GPS-accurate location mapping
Photo uploads for better issue identification
Status tracking for all submitted reports
Anonymous reporting option
Direct routing to the correct municipal departments
Our goal is to create a more responsive, efficient system for addressing community infrastructure needs and improving the quality of life for all residents.
Troubleshooting Common Issues
The map doesn't load when I try to submit a report
This could be due to:
Poor internet connection
Browser location permissions are disabled
Ad blockers or privacy extensions blocking the Google Maps service
Try refreshing the page, checking your internet connection, and ensuring location services are enabled in your browser settings.
I submitted a report but don't see it in the status page
Reports may take a few minutes to appear in the system. Try refreshing the status page. If your report still doesn't appear after 30 minutes, please contact us.
I'm having trouble uploading photos
Make sure your photo is less than 5MB in size and in JPG, PNG, or GIF format. If you continue to have issues, try using a different browser or device.
Need More Help?
If you're experiencing technical difficulties or have questions not answered here, our support team is ready to help.
Email Support
SUPPORT EMAIL TO BE CONFIRMED
Response within 24 hours
Phone Support
TO BE CONFIRMED
Available 8:00 AM - 4:30 PM, Monday to Friday
About StreetFix SA
Important Notice
Please Note: StreetFix SA is NOT a municipality website. We are an independent platform that facilitates reporting of municipal issues.
StreetFix SA is an independent initiative built to bridge the gap between residents and municipal services. We compile and forward your reports to the relevant municipal departments responsible for addressing these issues.
Why We Created StreetFix SA
We built StreetFix SA to simplify the process of reporting community issues. Many residents don't know which department to contact when they encounter problems like potholes or broken streetlights. Our platform removes this uncertainty by:
Providing a user-friendly way to report issues
Ensuring reports reach the correct municipal departments
Creating transparency through public tracking of issues
Maintaining a public record of all reported problems and their status
How It Works
You Submit a Report: Provide details about the issue, location, and photos
We Review: Our team reviews the report for completeness and accuracy
Municipality Notification: We forward complete reports to the relevant municipal department
Public Tracking: Your report appears on our public status page with a unique reference number
Resolution Updates: Track the status of your report through our website
Our Impact
Helps municipalities prioritize and address community issues
Provides residents with clear reference numbers for follow-up
Creates a public record of reported issues and resolution times
Encourages faster response times through transparency
Independence & Transparency
While we work closely with municipalities to resolve reported issues, StreetFix SA remains an independent platform. We are not affiliated with any municipal authority. Our role is to:
Facilitate easy reporting of community issues
Forward reports to the appropriate municipal departments
Maintain a public record of all reports and their status
Provide transparency in the resolution process
Remember: StreetFix SA doesn't fix the reported issues - we ensure your reports reach the right people who can fix them.
